Having four generations in the workplace is revealing surprising generational differences, which popular business speaker and generational expert Haydn Shaw calls "sticking points." These sticking points lead to misunderstanding, irritation, and stereotyping that hurts results and gets teams stuck.
In Sticking Points Haydn Shaw, using humor and pointed examples, shows you how to apply a five-step process to the twelve sticking points where the four generations tend to come apart. These sticking points revolve around differing attitudes toward work hours, texting, social media, respect, and dress code, among others. Sticking Points is a must-read book that will help you understand the generational differences you encounter while teaching all of us how we can learn to speak one another's language and get better results together.