Empathic Listening DVD

Most people don't take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand someone else's condition. Often the biggest obstacle in interpersonal communication is the tendency to respond autobiographically--meaning from our own frame of reference. Empathic Listening is reflecting what a person feels and says in your own words.

Included inside:

• Nobody's Listening Video
• Diagnose Before You Prescribe Video
•  I Know Just What You Mean video
• Ten-minute Tonesetters, Facilitator Guide (pdf file)
•  Participant Guide (pdf file)
• PowerPoint Presentation. 

Everything you need to effectively teach the principle and practice of Empathic Listening to your team.