Most people don't take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand someone else's condition. Often the biggest obstacle in interpersonal communication is the tendency to respond autobiographically--meaning from our own frame of reference. Empathic Listening is reflecting what a person feels and says in your own words.
- Nobody's Listening Video
- Diagnose Before You Prescribe Video
- I Know Just What You Mean video
- Ten-minute Tonesetters, Facilitator Guide (pdf file)
- Participant Guide (pdf file)
- PowerPoint Presentation.
Everything you need to effectively teach the principle and practice of Empathic Listening to your team.